Q. How long will it take for my booking to be confirmed?
• Booking confirmations will be advised within 24-48 hours of receipt, except on weekends or public holidays, where a response can be expected on the next business day.

Q. How do we know what the pick-up time is for day tours?
• All pick-up information for tours can be found in the remarks on the itinerary confirmation document sent to you.

Q. What are the public holidays in Alaska?
• New Year’s Day – January 1
• Martin Luther King Day - January 18
• President's Day/Susan B. Anthony Day - February 15
• Memorial Day - May 31
• Juneteenth – June 19
• Independence Day – July 4
• Labour Day – 1st Monday in September
• Veterans Day – November 11
• Thanksgiving Day – November 25
• Christmas Day – December 25
• New Year's Day Observance – December 31

Q. What is the suggested gratuity amount in Alaska?
• A 15% gratuity (calculated before tax) is the suggested amount for services (ie: restaurants, tours/transfers, driver guides, etc.). It is also customary to tip bellmen and other staff members a small amount for service.

Q. Do you offer Guides? And do you offer day tours in languages other than English?
• Scheduled day tours and excursions will have English speaking drivers-guides. Day tours can be booked in other languages as a private guided service on request and will be confirmed at the time of booking. Please send your request to our Travel Designer Team at time of enquiry and booking.